Return Policy and Warranty Information
What is the return policy?
We are confident our consumers will be fully satisfied with their HomeCourse® purchase. If for some reason you wish to return the product, we will gladly work with our valued customers to accept returns and exchanges of undamaged products within 30 days of the purchase date. Shipping will be at the expense of the customer. All refunds will be processed upon receipt of the undamaged unit to our warehouse facility.
Returns are subject to a restocking fee totaling 15% of the order total, as well as return shipping & handling fees.
Please make sure that the products you are returning are placed in their original retail box with all accessories, and with all protective packaging.
Please contact firstname.lastname@example.org for a return authorization code and details to schedule a return.
What if my product is damaged?
HomeCourse® takes pride in ensuring every item is delivered to our customers undamaged. If, however, you receive a product that is damaged during shipping, you must make note of the damage upon signing for the delivery and forward photos of the damage to email@example.com. HomeCourse® will reship a new product to you as quickly as possible.
What is the warranty?
HomeCourse® offers a full one-year manufacturer warranty on the product for a period of one-year after the date of purchase. The manufacturer warranty includes the following replacement parts: motor, pro-arm netting, sky netting and projection screen. Our warranty policy excludes:
- Product abuse or neglect due to consumer misuse
- Repairs by a third party
- Customer alterations or modifications
- Damage caused by consumer mishandling
- Normal wear and tear of product (The projection screen is a wear item)
For more information on the warranty, contact firstname.lastname@example.org and one of our customer service professionals will be happy to assist you.